![]() ![]() The case ID is displayed only if a case is linked to the conversation. Name of the customer who initiates the conversation. ![]() The application supports the following slugs. The Omnichannel system replaces the slug with the actual value that is extracted based on the context variables. Here, Field header is Customer Name and the Value is Kenny Smith.įor the application to identify the name of the customer as Kenny Smith, as an administrator, you must configure slugs as the value. When the agent sees the notification, it displays Customer Name as Kenny Smith. The notification shows certain fields and values, called Field header and Value respectively.įor example, a customer Kenny Smith initiates a conversation. Slugs for notification field headerĪ slug is a replacement parameter that is populated at runtime based on the context variables. To learn more, see Slug for notification field header and Create a notification template. ![]() The fields that are shown in the notification are based on the notification template configuration. ![]()
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